Business Policies

Custom Colors

There is a $20 charge for custom colors. Clients are charged per pot rather than per color.  For example, if you would like a brown and tan chicken waterer and feeder, the extra cost to you is $40, whereas if you were just getting only a chicken feeder it would be $20.  It should be understood that I work within the limits of colors that are available to me and may not be able to achieve exact desired shades or hues given the nature of the material and time involved in finding the right color.  Its always best to provide a picture of the color desired as there are a great many interpretations of color (for example: sky blue vs baby blue vs periwinkle etc.).  It should be expected that any custom work will require an additional week to complete, to compensate for necessary color tests.

 

Custom Logo or Design Work

I work with a reputable printer out of Philidelphia and am able to offer decals in multiple colors.  The initial cost of printing a logo and/or decal is $40, each additional decal is $2.50.  If you would like a custom glaze design on your pot there is an additional charge of $30 for the time involved.

 

Shipping Policy

I use UPS for shipping or USPS for small items such as replacement lids.  All orders can generally be expected to ship out within 2-3 weeks of placing an order.  I am a one artist studio and occasionally shipping times can be longer if I am on vacation, sick or away from my studio for an unexpected reason. If this is the case, I will notify you before I process your order as to the new shipping estimated schedule.  Please know that every effort will be made to get your purchase shipped out as soon as possible.

            1.  Address errors:  There will be an additional fee applied to orders where customers have provided the incorrect address and the package is returned as undeliverable or has resulted in a surcharge from the carrier.  Typical errors could include but are not limited to invalid or incomplete address information; incorrect zip code, incorrect state, typographical errors, transposed digits, or a move or sudden change of address results in the refusal or non-delivery of an order.  The fee will consist of a $10.00 handling fee plus any applicable costs related to re-routing, forwarding or redelivering of the package.

 

Return Policy

Rock Bottom Pottery pieces are handmade and due to the uniqueness of each piece, it is not unreasonable to expect slight differences from item to item with respect to size, shape and glaze.  All of our descriptive volumes and measurements are averages.  Please read our descriptive narrations on each product carefully to determine the appropriate size needed.  We want you to be completely satisfied with your purchase so please contact me if there is any problem and I will try to work with you on a solution.  You may return an item in the original package, with appropriate insurance, within 1 week for a refund minus a 30% restocking fee and any return freight charges.

 

We do not accept refunds or return on gift items.

 

Damage Policy

If your item arrives damaged in shipment, please email us at rockbottompottery@yahoo.com immediately, or call my me at 503-442-9483.  I must hear from you within 3-5 days.  Keep all packing materials and the original box and we will notify UPS to initiate a claim on your behalf.   UPS will send an agent by to inspect the condition of the box so it is very important to keep all packing materials together as  it arrived until the claim is processed.  They may take the item back, or leave it with you. Notification longer than 1 week from delivery or packaging materials discarded will void any return possibilities.  Rock Bottom Pottery will replace the broken item at no cost to you, only if the claim has been processed in the manner described above.

 

Privacy Policy

Please be assured that we do not share or sell our customer data base information with anyone!  We hold onto your name, address, phone number or email address for our purposes only so that we can communicate with your regarding your current or past orders and to share with you any new product information that we have.

 

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